Shipping policy

Shipping Policy

Made to order

Nothing on this site is sitting in a warehouse. Every Marque piece is made after you order it, so production time comes before shipping:

Marque Star Hoodie: printed in 2 to 5 business days, then shipped.
All-over print pieces, such as the Marque Star Hoodie — All-Over Print: the fabric is printed, then cut and sewn, which takes longer.
Gift cards are delivered by email straight away and never ship.

Delivery times

Within the United States, delivery is typically 3 to 5 business days after an order ships. Most US orders arrive 5 to 10 business days after they are placed, and all-over print pieces 7 to 14 business days after they are placed.

We also ship internationally. Transit times outside the United States are longer and vary by destination; the estimate for your address is shown at checkout.

Delivery estimates are estimates, not guarantees. Carrier delays, weather and public holidays can extend them.

Shipping rates

Standard shipping within the United States is free on orders of $75 or more, applied automatically at checkout. The $75 is the merchandise subtotal after any discount code, so it works alongside MARQUE10 as long as the discounted subtotal is still $75 or more.

Below $75, standard shipping within the United States is $8.79 per order.

International shipping is a flat rate per order by destination:

United Kingdom and the European Union: $7.29
Japan: $7.89
Canada: $10.59
Switzerland, Norway, Iceland and Liechtenstein: $11.39
Australia and New Zealand: $12.49
Everywhere else: $17.69

We ship by standard service only; there is no express option. The exact shipping total for your order and address is always shown at checkout before you pay, and that is the amount that applies.

Orders with more than one piece

Different pieces can be made in different places. An order with both a Marque Star Hoodie and an all-over print piece may arrive in two parcels, on different days, each with its own tracking. You pay one shipping charge for the order.

Tracking

You will receive a confirmation email when you order, and an email with tracking as soon as each parcel leaves the production facility. If you have not received tracking within 7 business days of ordering (10 business days for all-over print pieces), email wearmarque@gmail.com.

Incorrect addresses

We ship to the address entered at checkout, so please check it carefully. If an order is returned because the address was incomplete or incorrect, we will email you to arrange reshipment; reshipping costs are payable by the customer.

If you spot a mistake in your address, email wearmarque@gmail.com immediately. We can usually correct it before the order ships.

Lost or damaged in transit

If tracking shows no movement for 10 business days, or shows delivered when you have not received the parcel, email wearmarque@gmail.com and we will investigate with the carrier. See our Refund Policy for how these are resolved.

Customs and import duties

Orders shipped outside the United States may be subject to import duties, taxes and customs fees charged by the destination country. These are not included in the price or the shipping cost and are the responsibility of the recipient.